Privacy Policy

Last Updated: June 2, 2026

Welcome to HanapKalinga. We are committed to protecting your privacy and handling your personal information responsibly and in accordance with applicable Philippine laws, including the Data Privacy Act of 2012 (Republic Act No. 10173).

1. Information We Collect

To provide our services, we may collect the following information:

Account Information

• Full name
• Email address
• Mobile number
• Profile photo
• Username and password

Professional Information (For Nurses and Caregivers)

• Professional credentials
• PRC License Number (if applicable)
• Certifications and training records
• Work experience
• Availability schedules
• Resume or curriculum vitae

Family and Patient Information

• Care requirements
• Preferred service location
• Patient age and general care needs
• Booking and communication records

Verification Documents

• Government-issued identification cards
• Professional licenses
• Certificates and supporting documents

2. How We Use Your Information

We use your information to:

• Create and manage user accounts
• Verify professional credentials
• Facilitate communication between users
• Improve platform functionality
• Respond to inquiries and support requests
• Prevent fraud, abuse, and unauthorized access
• Comply with legal and regulatory obligations

3. Data Sharing

HanapKalinga does not sell, rent, or trade personal information to third parties.

Information may be shared only:

• Between users when necessary to facilitate care arrangements
• With authorized personnel responsible for account verification
• When required by law, court order, or government authority
• To protect the safety, rights, and security of users and the platform

4. Data Security

We implement reasonable technical, administrative, and organizational measures to protect personal information against unauthorized access, disclosure, alteration, or destruction.

Verification documents are accessible only to authorized personnel involved in account verification and compliance processes.

5. User Rights

Subject to applicable laws, users may:

• Request access to their personal information
• Correct inaccurate information
• Request deletion of their account and associated data
• Withdraw consent where applicable
• Request a copy of their stored information

Requests may be submitted through our official support channels.

6. Data Retention

We retain personal information only for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.

7. Third-Party Services

HanapKalinga may utilize third-party services for hosting, authentication, analytics, communications, and other operational functions. These providers are required to maintain appropriate security standards.

8. Changes to This Policy

We may update this Privacy Policy periodically. Continued use of the platform after updates constitutes acceptance of the revised policy.

9. Contact Information

For privacy-related concerns or requests, please contact:

Email: support@hanapkalinga.ph